Upcoming Courses

November 10th and 11th 2017


You will

  • Have more time

  • Earn what you’re worth

  • Have great staff

Follow the Five STEPS


Use the easy to follow ‘FIVE STEPS method for practice success.


‘Transform your Practice’ is a two-day practical course for private practice owners and directors.


It has been developed by practicing physiotherapy business owners and business consultants with over 25  years experience running successful practices.

Content & Timetable

Day 1

  • Introduction – ‘Mindset for Prosperity’

  • A SWOT analysis of your clinic

  • Working ‘on‘ versus ‘in‘ the business – ‘Sanity versus vanity’

  • Financial segmentation – ‘Up close and personal with your investment’

  • Practitioner Employment – ‘Pain relief’: Budget and Bonus Scheme & other options

  • Practitioner KPI’s – ‘Expectation versus reward’

  • Business Statistics – ‘Measuring performance’: The four essential measures for your business success

  • Tailored Health Plans – ‘Complete customer care’

  • Fees –‘How do you measure up?’

  • Products in your Practice – ‘Retail Therapy’

Day 2

  • The Dashboard – ‘The control panel for your business’

  • Reception/Admin employment – ‘Underrated staff’

  • Reception/Practice Manager KPI’s – ‘Expectation and reward’

  • Customer service principles – ‘Exceed expectations’

  • Policies and Procedures – ‘Setting the standards’

  • The 8 Key Points for client satisfaction and retention – ‘The questions you need to answer’

  • Compensable body management – ‘Create your own change’

  • Timetabling for maximising profit – ‘Booking smarts, block booking, cancellations & DNA’s, staffing levels’

  • Leading and managing your team – ‘Developing your dream team’

  • GP visits – ‘Guidelines, strategies and tips’

  • Follow up calls – ‘Increase professionalism, patient outcomes and bookings’

Participants also receive

  • Practitioner and Admin Staff Contract Templates – valued at $1800
  • A Financial Segmentation Spreadsheet – valued at $500
  • A Practice Stat’s Spreadsheet – valued at $500
  • A ‘Need to Know’ guide for The Health Professionals and Support Services Award – valued at $150
  • A practice Dashboard – valued at $500
  • Policy and Procedure templates x9 – valued at $900
  • Therapist and Reception/Admin Induction Programs – valued at $400
  • Therapist and Reception/Admin Performance Review Templates – valued at $150
  • Compensable Body documentation for patients and practitioners – valued at $150

Location & Times

Women’s and Men’s Health Physiotherapy

549 Burke Rd


VIC      3124

9am – 5pm.

A catered lunch, morning and afternoon tea is provided on all days.


The two-day course is $3300, including GST.


Click the button below for safe and secure registration and payment.



Louise Hateley, Director and Physiotherapist, In Stride Health Clinic, Ascot Vale, Vic.