Upcoming Courses

Day 1: Wednesday November 15th 2017

Day 2: Wednesday December 6th 2017


You will

  • Have more time

  • Earn what you’re worth

  • Have great staff

Follow the Five STEPS


Use the easy to follow ‘FIVE STEPS method for practice success.


‘Transform your Practice’ is a two-day practical course for private practice owners and directors. The course is run across two days with a one-month interval, enabling you to go back to your clinic and implement the strategies learnt into your practice.


It has been developed by practicing physiotherapy business owners and business consultants with over 25  years experience running successful practices.

Content & Timetable

Day 1

  • Introduction – ‘Mindset for Prosperity’

  • A SWOT analysis of your clinic

  • Working ‘on‘ versus ‘in‘ the business – ‘Sanity versus vanity’

  • Financial segmentation – ‘Up close and personal with your investment’

  • Practitioner Employment – ‘Pain relief’: Budget and Bonus Scheme & other options

  • Practitioner KPI’s – ‘Expectation versus reward’

  • Business Statistics – ‘Measuring performance’: The four essential measures for your business success

  • Tailored Health Plans – ‘Complete customer care’

  • Fees –‘How do you measure up?’

  • Products in your Practice – ‘Retail Therapy’

Day 2

  • The Dashboard – ‘The control panel for your business’

  • Reception/Admin employment – ‘Underrated staff’

  • Reception/Practice Manager KPI’s – ‘Expectation and reward’

  • Customer service principles – ‘Exceed expectations’

  • Policies and Procedures – ‘Setting the standards’

  • The 8 Key Points for client satisfaction and retention – ‘The questions you need to answer’

  • Compensable body management – ‘Create your own change’

  • Timetabling for maximising profit – ‘Booking smarts, block booking, cancellations & DNA’s, staffing levels’

  • Leading and managing your team – ‘Developing your dream team’

  • GP visits – ‘Guidelines, strategies and tips’

  • Follow up calls – ‘Increase professionalism, patient outcomes and bookings’

Participants also receive

  • Practitioner and Admin Staff Contract Templates – valued at $1800
  • A Financial Segmentation Spreadsheet – valued at $500
  • A Practice Stat’s Spreadsheet – valued at $500
  • A ‘Need to Know’ guide for The Health Professionals and Support Services Award – valued at $150
  • A practice Dashboard – valued at $500
  • Policy and Procedure templates x9 – valued at $900
  • Therapist and Reception/Admin Induction Programs – valued at $400
  • Therapist and Reception/Admin Performance Review Templates – valued at $150
  • Compensable Body documentation for patients and practitioners – valued at $150

Location & Times

Women’s and Men’s Health Physiotherapy

549 Burke Rd


VIC      3124

Day 1: Wednesday November 15th 2017

Day 2: Wednesday December 6th 2017

9am – 5pm.

A catered lunch, morning and afternoon tea is provided on all days.


The two-day course is $3300.

Payment plans are available. Contact Justin on 0419 363 010 today.


Click the button below for safe and secure registration and payment.



Louise Hateley, Director and Physiotherapist, In Stride Health Clinic, Ascot Vale, Vic.