Director and Physiotherapist, FAARA, Brighton, VIC.
Louise Hateley, Director and Physiotherapist
In Stride Health Clinic, Ascot Vale, Vic.
Future proof your business. The Transform your Practice Course is the 21st Century answer for the 21st Century practice.
Our investment has seen an instant return in both our ease of business administration and the bottom line.
Rodney Rosetto, MyMojo, Mornington, VIC
Private Practitioner ‘Non-Clinical’ Skills Course
“Lots of handy hints and tricks to be a more effective and efficient practitioner. Lots of very useful information. 10/10.”
“Such valuable info to know that doesn’t get taught at Uni. I’m motivated to go back to workplace to implement lots of changes.”
“Perfect day for those new to private practice.’
“I now understand the importance of non-clinical skills.”
“I need to work more on my rapport development.”
“My boss will love me now!”
A truly great day! 10/10.”
“It has been great having contact with Antony Hirst over the past few years to discuss not only the most up to date treatment options, but also the commercial realities of Physiotherapy.
Antony has also spoken to my employees regarding the importance of being a commercial Physiotherapist – all the things you want to tell your staff, but better coming from someone else.”
Reception Superstars Course
“From the moment I arrived I knew that I was going to enjoy my day at the ‘Front Desk Superstars’ Course.
We were greeted with a smile and shown into the room where we took our seats. The room was spacious and the feel was friendly.
There were 3 presenters for the day, which was great as really broke the day up and made it more interesting and each took us through their specialist topics.
The topics were very relevant and I can honestly say that I learnt quite a bit on the day (all of which I have used in my workplace and can I say, my boss is thrilled!).
It was interesting to hear how we are judged by our patients, how communication and rapport are so important, to learn about the benefits for good diary management, phone skills and how to deal with complaints.
I would recommend this course to anyone wanting to improve their receptions skills and become a ‘Front Desk Superstar!”
I funded my Practice Manager and a member of my reception team to attend the Health Business Advisory Group Front Desk superstars course.
I had been looking for some time to find a course that was specific to Allied Health reception as others I had looked at were too generic or focussed on medical reception.
My expectations were exceeded as they both came back from the course full of positive new ideas, skills, perspectives and enthusiasm for making changes.
They excitedly shared their learnings with the rest of the admin team and have been able to lead change especially regarding diary management, phone skills and confidence in discussing fees and the value of our service with patients.
I already thought we had it nailed, but the day was great. It was very informative & hands on, i.e lots of role playing (which I managed to dodge where possible) and I couldn’t pass up a conveniently located training facility next to the Lululemon Outlet store!
The trainers (Antony, Lisa & Justin) had years of experience both as physio’s, business owners/operators and educators & were very, very passionate about the role reception plays in an Allied Health business – VITAL.
I am confident more patients will come back to our clinic based on the overall experience they have – appointment availability, waiting room comfort, professionalism, friendliness, reception etc – not JUST the clinical experience.
Personally, I think a great deal of our practice is spot on, but there is ALWAYS something to take away. Antony, Lisa & Justin were not only informative. They provided a really entertaining, engaging, thoughtful & diverse take on how an Allied Health business run & how important front of house staff are in making it a success. Thanks for a great day!!
Antony, I wanted to pass on my thanks for your time and advice at our recent meeting. Every time I leave a meeting with you I come away with numerous ideas and strategies to improve our business. As Physiotherapists, we are not particularly well trained in the finer points of running a business, so your suggestions have helped us vastly improve many different systems and policies. I really appreciate your honesty and willingness to share information.
I have been informally and formally discussing the business aspects of my specialist Physiotherapy practice with Antony for over 20 years. Being the sole director of a growing practice for almost a decade, it has been invaluable to receive his practical and sensible advice. He challenges my thinking, provides constructive feedback and innovative ideas. Despite providing a different Physiotherapy service to that of his practice, I have been able to easily apply the business principles and wealth of experience he willingly shares. I am a self-confessed business course junkie, but consistently find knowledge gained from Antony to be the most useful. With his guidance I have made many positive changes to my HR practices and business structure that have significantly benefited the practice, my team and our patients.
Justin has been able to provide a thorough review of my Physiotherapy practices., its policies and procedures and day to day operations. This has lead to several changes being implemented to improve the daily operations, improve efficiencies of procedures and ultimately lead to a more innovative and robust business. Justin’s expertise in the fields of marketing, finance and human resources has taken my business in new directions. His ability to analyse, problem solve and provide structure for change has enabled my business to move forward with confidence. With Justin having a strong clinical background in Physiotherapy and Sports Medicine, he has been able to approach the business structures and changes with the view of the therapist at the forefront of his plans.
After 20 plus years in practice I was delighted with the course. It really worked! It transformed my practice and my business.
Justin helped me with the start-up of my new practice. Without him I would have been lost. The clinic is relatively new, but is already kicking goals.
Thank you so to Lisa for training our physiotherapists and administration staff on effective product sales and communication techniques. Prior to the session some of our Physiotherapists were uncomfortable with talking about price and unsure about how to best promote specific products and services. The session has certainly given us all some fantastic strategies, which has assisted client communication and achieved better management outcomes.
We have learnt that by taking on the approach of outlining the benefits of certain products to the specific client condition it is a WIN WIN WIN situation for all parties. The client comes away with the best possible outcome in managing their condition, the practitioner benefits from incentive driven sales and improved earning capacity, and the business itself benefits from increased revenue generated from product sales.
The session itself was well presented – in an informative and professional manner. Having both Lisa and Antony present worked really well as the slightly different approaches allowed staff to relate to different ideas and communication styles with clients.
From my point of view as the managing director, this session and general communication with you both has inspired me to make some positive changes. These include;
Improved product display
More emphasis on product sales in line with our company mission and vision
Open communication with staff about business outcomes and expectations
The introduction of an incentive scheme / bonus structure for staff, which has been really well accepted.
Since the session our monthly revenue from product sales has increased by 70%! I would certainly recommend this session to all physiotherapy practices looking to improve patient outcomes, staff satisfaction and their bottom line. Thank you so much!
As co-director of a large multidisciplinary practice I always look forward to our meetings with Antony. His common sense and straightforward approach, advice and discussions on the problems and dilemmas facing the business owner in private practice are refreshing and enlightening. Implementing several of his strategies had an immediate positive effect on our business both structurally and financially. As a practice owner you will get more out of a couple of hours talking with Antony than any other course.
Antony was an invaluable resource during the research and development phase of our new multi-disciplinary clinic. His combination of physiotherapy knowledge, business acumen and entrepreneurial courage helped steer us in a direction few regional Allied Health practices would have thought possible. We are unendingly grateful for sharing his wealth of experience.
Antony, I wanted to thank you again for sharing your time with us. I think you really hit a chord with our staff and the response has been quite positive. We are now in the process of putting these thoughts into action. I know others have been in contact with you but I just wanted to pass this on personally as well. I look forward to further communication with you.